About the company

Anova Fertility & Reproductive Health is the premier fertility health centre in Canada exclusively focused on reproductive medicine and women’s health. Since 2016, we have built a reputation as the leader in innovation, education, and communication for best-in-class, inclusive, humanized fertility and reproductive care. Anova is known for its collaborative and holistic approach, leveraging an award-winning, multidisciplinary team of healthcare professionals, including Reproductive Endocrinologists, OB/GYNs, Family Physicians, Physician Assistants, Nurses, and other specialized healthcare professionals. Our high-functioning team provides exceptional patient care through advanced fertility treatments and personalized treatment plans.

About the position

Reporting to the Director of Operations and Nurse Manager working with assigned physicians, the Nurse Lead is responsible for the Company’s clinical practice and delegated medical acts. The role requires close collaboration with attending physicians and excellent communication with clinic staff and patients. The Nurse Lead will participate in establishing and maintaining standards of practice, policies, and procedures at Anova Fertility and Reproductive health. In addition to being responsible for Anova’s nursing services, the Lead will also perform procedures on a regular basis and be directly involved in training new and junior employees. Crucially, the incumbent shares the Founder, Dr. Marjorie Dixon’s commitment to being the gold standard for successful reproductive health and fertility centres.

Main Duties & Responsibilities

General

• Collaborates effectively with team members across departments
• Consistently arrives to work, appointments, meetings, and events on time
• Writes clearly and informatively and edits work for spelling and grammar
• Handles expected share of workload at required quality level (productivity)

• Maintains confidentiality and security of business and patient information
• Complies with policies and protocols, as amended from time to time
• Completes all required training to perform job duties effectively

Clinical

• Leverages theoretical and practical expertise to deliver nursing care in culturally sensitive, ethical, and non-judgmental manner
• Provides nursing care to all patients and their families in collaborative, interdisciplinary team environment
• Promotes learning environment within clinic and educates patients on suggested treatment options
• Shares insights and opinions, debates issues, and aligns team objectives with Anova’s mission and values
• Liaises with other staff and maintains standards of clinical practice as prescribed by professional body (CNO)
• Demonstrates sound judgment, compassion, empathy, tolerance, and sensitivity in all interactions while maintaining patient privacy and confidentiality
• Participates in cycle monitoring, documents instructions given to patients, and offers counselling and support as needed
• Contacts patients with test results and medication instructions from physicians
• Performs artificial intrauterine insemination and administers injections
• Provides follow-up instructions to patients, explains program in detail, and provides further information and literature packages as required
• Sends all pertinent patient information to IVF Centres to book procedures and coordinates with covering physician, Embryology laboratory and patients
• Works toward ultimate goal of attaining highest possible patient satisfaction and least adverse effects, ideally reflected in positive online reviews
• Participates in professional associations at regional/national and international levels for networking purposes and to gain additional knowledge

Supervisory/Human Capital

• Supports the Nurse Manager in directing, supervising, and coordinating daily work of nursing staff by scheduling and coordinating assignments, including weekend and stat holiday coverage
• Contribute to a healthy, safe, and respectful work environment
• Fosters environment of teamwork, develops talent, and builds team members’ professional knowledge
• Supports and mentors team members toward taking on greater responsibility
• Meets with team members regularly to review progress, look ahead
• Presents training and staffing recommendations to CEO for consideration
• Participates in recruitment and interview process and provides input into selection of all nursing staff, in conjunction with supervisor
• Assists with probationary and annual performance appraisals for direct reports
• Keeps up to date on matters relating to employment law and HR practices

Administration

• Ensures that nursing staff have necessary licensing and life-saving certification and requests evidence of such annually
• Participates in development of policies, procedures and standards, as these relate to treatment of infertility patients and their families
• Develops and maintains all nursing policy and procedure manuals as required and ensure all nursing staff review and sign off on these changes, when made.
• Assists with planning and implementation of changes within assisted reproductive therapies services
• Participates in appropriate staff committees such as quality control, fire safety, WHMIS, and Ethics, as required
• Supports the Nurse Manager to liaise with Finance Department and assists in preparation of MOH reports for funded IVF cases
• Identifies and addresses any issues with Nurse Manager and makes any necessary changes to nursing policies and procedures as a result
• Assists Nurse Manager to prepare site for visitation by IHF, OHPIP, Health Canada or any other licensing body that Anova Fertility depends on for certification and licensing
• Prepares orders of drug supplies for review by supervisor based on upcoming patient needs in Clinic and IVF Centre and ensures inventory records are kept according to the mandate of the CPSO
• Prepares orders for medical supplies based on upcoming patient needs in Clinic and IVF Centre
• Monitors drug inventory expiry dates and arrange for safe discarding of expired medication
• Support Nurse Manager to meet and assess KPIs.
• Ensure nursing staff are following protocols as outlined by Nurse Manager, Director of Operations and/or Medical Director.
• Report issues and/or near misses to Nurse Manager and works to develop solutions.
• Act as coverage for Nurse Manager when needed.

Qualifications and Requirements

• College diploma or BScN
• Current certificate of registration with CNO in good standing
• Member in good standing of RNO
• At least five (5) years of experience in assisted reproductive technologies or gynecology, with track record of success in recruiting, training, and supervising staff, ideally in facility governed by OHPIP or IHF
• Current BCLS/ACLS, CPR, First Aid certification
• Solid knowledge of accreditation/inspection processes
• Comfortable with MS Office and virtual meeting technology (Teams)
• Strong critical thinking, problem-solving, and decision-making skills
• Ability to discuss difficult and complex topics with patients and verify that information has been understood
• Ability to manage conflicting demands (e.g., unexpected procedure time changes, equipment availability)
• Availability and willingness to work outside of regular business hours

Personal Profile

• Natural relationship builder
• Unwavering commitment to procedure
• Comfortable working in team environment
• Conscientious, punctual, and dependable
• Unfazed under pressure

Note 1: as the Company grows and legislation changes, management may change tasks assigned to this role accordingly.

Note 2: work is performed with considerable independence, subject to review through educational opportunities, written reports, and evaluation of results.

Goals

Operational Efficiency: as a Nurse Lead, you must enforce and outline efficient procedures, resource utilization, and scheduling processes at all Anova sites. Balancing quality of care and avoiding wasteful spending on labour and supplies is a core business objective for this role.

Ethical Compliance: as a Nurse Lead, you must ensure that all SOPs and systems are in place and updated, that all nursing activities and behaviours at every Anova site are legally and ethically compliant, and that all nurses at different sites are trained to operate independently.

Quality of Care: as a Nurse Lead, one of your ongoing goals will be to maintain the highest level of quality of care towards all patients. All nurses must be routinely coached and assessed for their performance in this specific regards. You must also ensure to correctly action all patient feedback and address this with the team in a timely manner.

Positive Environment: as a Nurse Lead, you must promote a positive work culture and supportive attitude. You must, as a Nurse Lead, support your team by helping them develop their full potential, coaching them new skills and grooming them to work independently in a busy clinical environment.