Location:   25 Sheppard Avenue West, Suite 650, Toronto, ON, M2N 6S6

Pay range: $45,000 – $55,000 annually

Job Type:    Full-time, on-site

Reports to:   Patient Services Manager

About the company

Anova Fertility & Reproductive Health is the premier fertility health centre in Canada exclusively focused on reproductive medicine and women’s health. Since 2016, we have built a reputation as the leader in innovation, education, and communication for best-in-class, inclusive, humanized fertility and reproductive care. Anova Fertility is known for its collaborative and holistic approach, leveraging an award-winning, multidisciplinary team of healthcare professionals, including Reproductive Endocrinologists, Obstetricians/ Gynecologists (OB/GYNs), and Nurses. Our high-functioning team provides exceptional patient care through advanced fertility treatments and personalized treatment plans.

About the position

As an on-site Medical Office Administrator/Intake Coordinator, you will work as part of our team and carry out a range of customer service and administrative tasks to facilitate the efficient operation of the Clinic. You will be the face and the voice of Anova Fertility for patients seeking out our Clinic for treatment. This position is responsible for scheduling the Clinic hours of assigned Fertility Specialists and for providing exceptional customer service by answering phone calls, booking medical appointments, relaying messages, responding to inquiries, greeting and exiting patients, and assisting in payment collection. Crucially, you will share the Founder, Dr. Dixon’s commitment to being the gold standard for successful reproductive health and fertility centres This role reports to the Patient Services Manager.

Responsibilities

Qualification and Requirements

• College diploma or Medical Office Assistant diploma
• 2+ years experience in Medical Administration required (fertility background preferred)
• Ability to multitask
• Experience handling reception duties and working with multi-line phone system with track record of accuracy and speed, ideally as Medical Secretary
• At least one (1) year of experience with electronic medical records system
• Solid working knowledge of MS Word, Excel, and Outlook, and virtual meeting technology (Zoom, Teams)

• Effective communication skills, verbal and written (English)
• Ability to switch tasks, respond to shifting priorities and refocus after interruptions
• Ability to relay messages by phone, in person or in writing
• Strong knowledge of customer service principles and practices
• Keen attention to detail and problem-solving skills
• Must have kind, compassionate, empathetic, and friendly approach to patient-centred care
• Must support the organizations commitment to diversity, inclusion and LGBTQ+ community
• Ability to work independently and within team

Why Join Us?

• Enjoy a dedicated, high-energy work environment
• Competitive compensation package
• On-site parking and transit-oriented location
• Career development opportunities
• Company culture events and team building
• Work in a clinical environment that offers the latest fertility advancements, expertise, alongside the inspiring Dr. Marjorie Dixon
• Work in the most renowned fertility clinic in Canada, with best in-class-care, top in-house laboratory
• Become part of an award-winning, influential team that improves access to care, are leaders in inclusivity and that gives back to the community
• Have an opportunity to grow your professional profile alongside Anova
• Work in a stunning, modern office, conveniently located at Yonge & Sheppard

Profile

• Passionate – you’re committed to providing exception customer service to Anova Patients
• Driven- you’re a responsible and organized professional and a rockstar in your chosen field
• Compassionate – you are empathic with patient needs and concerns, and you understand confidentiality
• Accountable– you are a gem and accountable for being consistent and delivering best-in class-service you can, taking pride in your work
• Unfazed under pressure – you put the puck in the net when expectations are high, thrive in a patient-facing environment