Customer Service/Patient Greeter

Pay: $20/hour
Reports to: Patient Services Manager

About the company

Anova Fertility & Reproductive Health is the premier fertility health centre in Canada exclusively focused on reproductive medicine and women’s health. Since 2016, we have built a reputation as the leader in innovation, education, and communication for best-in-class, inclusive, humanized fertility and reproductive care. Anova Fertility is known for its collaborative and holistic approach, leveraging an award-winning, multidisciplinary team of healthcare professionals, including Reproductive Endocrinologists, Obstetricians/ Gynecologists (OB/GYNs), and Nurses. Our high-functioning team provides exceptional patient care through advanced fertility treatments and personalized treatment plans.

About the position

As a Patient Greeter, you are the first impression of our practice. You will greet and welcome patients to our offices at 25 Sheppard Avenue West in North York on weekends and public holidays, with a typical shift being 6:30 a.m. to 1:30 p.m.  As patients arrive, you will greet them with a warm smile, put them at ease, check their names, and escort them directly to Anova Fertility, for check-in with Anova’s Patient Administration team. This role requires excellent customer service, time management, and people skills.

Responsibilities

• Warmly greet patients in lobby, creating friendly and welcoming atmosphere
• Escort patient (friends of Anova) to Anova Fertility directly
• Confirm patient names against daily booking list to ensure accuracy
• Maintain professional demeanour while providing excellent customer service
• Assist Patient Administrators with patient check-in
• Ensure every patient is acknowledged upon exit with sincere gratitude, appreciation, and well wishes
• Promptly handle phone calls and emails in regard to appointments
• Follow opening/closing protocols and maintain operational efficiency
• Anticipate and address potential issues affecting customer experience and clinic operations
• Carry out basic administrative tasks
• Liaise with Patient Services Manager as needed
• Report any issues or discrepancies to appropriate staff members promptly

Qualification and Requirements

• Excellent interpersonal and communication skills, verbal and written
• Experience in administrative support
• Proactive attitude with willingness to learn and adapt in fast-paced environment
• Strong multitasking and prioritization abilities
• Keen attention to detail and problem-solving skills
• Empathetic, kind, and friendly approach to patient care
• Ability to work independently and within team

Why Join Us?

• Enjoy a fast-paced, high-energy work environment
• Competitive compensation package
• Onsite parking and transit-oriented location
• Career development opportunities
• Company culture events and team building
• Work in a clinical environment that offers the latest fertility advancements, expertise, alongside the inspiring Dr. Dixon
• Work in the most renowned fertility clinic in Canada, with best in-class-care, top in-house laboratory
• Become part of an award-winning, influential team that improves access to care, are leaders in inclusivity and that give back to community
• Have an opportunity to grow your professional profile alongside Anova
• Work in a stunning, modern office, conveniently located at Yonge & Sheppard

Profile

• Passionate – you’re committed to providing exception customer service to Anova Patients
• Driven– you’re a responsible and organized professional who thrives in busy environments
• Compassionate – you are empathic with patient needs and concerns, understanding confidentiality
• Accountable– you are a gem, who is accountable to being consistent and delivering the best-in class-service you can, taking pride you are assisting
• Unfazed under pressure – you put the puck in the net when expectations are high, thrive in a high-paced, multitasking environment

How to apply: if you are interested in joining a company that is passionate about being the gold standard for successful reproductive health and fertility centres, please send your resume and cover letter to careers@anovafertility.com.